Refund policy
At Crafter King, we want you to be completely satisfied with your purchase.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and unworn
- In its original packaging
- Accompanied by proof of purchase or order confirmation
To start a return, please contact us at:
Email: info@crafterking.com
If your return request is approved, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
For any return-related questions, please contact us at info@crafterking.com.
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us immediately at info@crafterking.com with photos of the item and packaging so we can resolve the issue promptly.
Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized products
- Digital products
- Gift cards
- Clearance or final sale items
If you have questions about whether your item is eligible for return, please contact us before placing your order.
Exchanges
The fastest way to exchange an item is to return the original item (if eligible) and place a new order once the return has been approved.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: